Privacy Policy

Privacy Policy

At Refresh Plumbing & Gas, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with Australian privacy laws. By using our website or services, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information when you contact us, request a service, or interact with our website. This information may include your name, phone number, email address, and service address. We also collect details about the plumbing or gas services you require so we can provide accurate quotes and efficient service. In addition, we may collect payment and billing details when processing transactions. Our website may also gather non-personal information such as browser type, device information, pages visited, and time spent on the site through cookies and analytics tools to help improve user experience.

How We Use Your Information

The information we collect is used to deliver our plumbing and gas services effectively. This includes responding to enquiries, scheduling appointments, providing quotes, and completing requested work. We also use your information to communicate updates, send invoices, and provide customer support. Additionally, your information helps us improve our services, maintain records, and ensure our website functions properly. We may also use your information to comply with legal obligations or resolve disputes if required.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted parties where necessary to provide our services. This includes employees, contractors, payment processors, and IT service providers who assist in operating our business. We may also disclose your information if required by law, regulation, or legal process. All third parties who have access to your information are expected to handle it securely and in accordance with privacy standards.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance. Cookies help us understand how visitors use our site, which pages are most popular, and how we can improve functionality. These technologies may collect non-personal data such as your IP address, browser type, device details, and browsing behaviour. You have the option to disable cookies through your browser settings; however, doing so may affect certain features of the website.

Data Security

We take data security seriously and implement reasonable measures to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage systems, restricted access to sensitive information, and maintaining up-to-date security practices. While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage users to take precautions when sharing personal information online.

Access and Correction of Your Information

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate, incomplete, or outdated. We aim to keep your information accurate and up to date at all times. If you would like to access or update your details, you can contact us directly, and we will respond promptly to your request.

Third-Party Links

Our website may include links to external websites for your convenience. These third-party sites operate independently and may have their own privacy policies. We are not responsible for the content, security, or privacy practices of these external websites, and we encourage you to review their policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. Any updates will be posted on this page, and we recommend reviewing this policy periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact Refresh Plumbing & Gas:

Phone: 0422 082 122
Email: info@refreshplumbingandgas.com.au
Address: Carbrook, Queensland 4130
License No: 15406721
ABN: 63 671 403 320